Refund Policy

OVERVIEW

At KhaltaEnergy, customer satisfaction is important to us. We aim to provide premium-quality natural wellness products. This Refund Policy explains the conditions under which returns, replacements, and refunds are handled.

By placing an order on our website, you agree to this Refund Policy.

SECTION 1 – RETURN ELIGIBILITY

Due to the nature of our products, returns are accepted only under specific conditions.

  • Product received damaged
  • Wrong product delivered
  • Product package tampered or leaked

To be eligible, you must contact us within 48 hours of delivery.

SECTION 2 – NON-RETURNABLE ITEMS

For safety and hygiene reasons, the following items are not eligible for return:

  • Opened products
  • Used products
  • Products damaged after delivery due to misuse
  • Orders placed by mistake and later changed by the customer
SECTION 3 – REFUND PROCESS

Once your refund request is received and reviewed:

  • We will inspect the issue based on the details provided.
  • If approved, the refund will be initiated within 5–7 business days.
  • The refund will be processed to the original payment method.

Processing time may vary depending on your bank or payment provider.

SECTION 4 – REPLACEMENT POLICY

In case of damaged or incorrect products, KhaltaEnergy may offer a replacement instead of a refund, depending on the situation.

Replacement requests must be supported with clear photos or videos of the issue.

SECTION 5 – CANCELLATION POLICY

Orders can only be cancelled before dispatch.

  • If the order has already been shipped, cancellation will not be possible.
  • Refunds for prepaid cancelled orders will be processed within 5–7 business days.
SECTION 6 – FAILED OR REFUSED DELIVERY

If the customer refuses delivery or provides incorrect address details:

  • Shipping charges may not be refundable.
  • Additional shipping charges may apply for re-delivery.
SECTION 7 – LATE OR MISSING REFUNDS

If you have not received your refund:

  • Check your bank account again.
  • Contact your payment provider or bank.
  • Processing times may vary depending on your bank.

If the issue continues, contact us directly.

SECTION 8 – CONTACT INFORMATION

For any refund or return-related questions, contact us:

KhaltaEnergy
Email: officialkhaltaenergy@gmail.com
WhatsApp: Available 24/7